– leveraging your Microsoft
®
Site map
Products
Support
Free
Requirements
Testimonials
Partners
Press Room
Contact
About us
Blog
Home
>
Products
>
Public Folder HelpDesk
Public Folder HelpDesk
for Microsoft
®
Outlook
®
issue tracking and user support based on Outlook and Exchange
PF HelpDesk
uses the best of four Microsoft products:
Outlook ‒ for communication
Exchange ‒ for sharing
Access/SQL ‒ for storage of statistics
Excel ‒ for for reporting and exploration of statistics
See ratings
Public Folder HelpDesk
gives a simple and efficient solution for help desk, customer support and issue tracking. With
Public Folder Helpdesk
you will never more be overwhelmed by requests.
Easier Caller Service with the latest update
!
Work through Outlook
Public Folder Helpdesk
offers a well-known and user friendly interface, right inside Outlook. Users familiar with Outlook can start working with
PF Helpdesk
at once. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information – all with the simplicity you are used to in Outlook.
Features:
Can be installed in a shared
mailbox
instead of a public folder.
Mailbox monitoring
– manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with rich
text, screenshots and attached files.
See FAQ
FAQ
answers are easily created and added to ticket.
PF HelpDesk
Ticket
Ticket retrieval also from an
online form
(.xml files).
Ticket history
saved chronologically in ticket body or/and in subfolders.
See FAQ
Open tickets are stored both in Outlook and in an Access or SQL Server database.
Automatic
e-mail notifications.
See FAQ
Create Outlook
Tasks
from tickets and vice versa
Supports ITIL
More info
Compatible with Microsoft Vista
®
and Office 2007
®
*
* To use
PF HelpDesk
with Office 2007 you need to have Office Web Components installed. They may be downloaded
here
.
950
EUR / 1400 USD / ≈ 940 GBP ‒ no per user fee
For info about payment and inclusions, refer to the
Purchase page
.
These two apps are
free
for buyers of
PF HelpDesk:
OLAP Reporting Tool
– facilitate business intelligence by following up performance with the integrated statistics tool.
KBase
–
tickets are easily converted into articles for sharing in Outlook or on a website or intranet.
Do you use SharePoint? Do you prefer a web based helpdesk solution?
In that case
HelpDesk OSP
for Outlook and SharePoint
might be a better choice.
See also
Purchase
Download
Upgrade
Revisions
Slideshow
Demonstrations
Manual
ITIL
Press release
FAQ
Questions? Ask us!
Live Help
Want to know more?
Watch the slideshow
!
Version 10.1 released
12 March.
See the new features!
Awards for
PF HelpDesk
See all awards
Try it!
Evaluate
PF HelpDesk
for 30 days. Refer to the
Download page
!
Among organizations using
Public Folder HelpDesk
for support handling and information sharing you can find:
ABB Industriunderhåll AB, Anrad Corporation, Balzers AG, Boston University, Brinks Hofer Gilson & Lione, BT Berlin Transport GmbH, California Native American Government, Campagnolo Commercio Spa, CARE International Uganda, CareNex Health Services,, CAR-O-LINER AB, CGG, Chicago museum of Contemporary Art, ComelFex AG, Comparex.hu, Compassion International, Computer Service Bernhausen Lass & Wolf GbR, Connecta, Curriculum ICT Services, Cybercom Sweden, Cyberlink, Dalum Landbrugsskole, Danish Police, Derrick Corporation, DHL Freight Finland, Diners Club NZ, Dressler GmbH, EATON Fluid Power, ebm-papst Mulfingen GmbH & Co. KG, Ecole hôtelière de Lausanne, EMI Music, Enterprise Security Solutions, Escola Americana de Campinas, European Centre for the Development of Vocational Training, Fast Lane, FDR Service Corp., FMC Measurement Solutions, Food Ireland, Foodbank - Western Australia, Frankfurter Societäts-Druckerei GmbH, GoLite LLC, Gothia Financial Group, GovanBrown, Graf+Cie AG, Haglöf Sweden AB, Harvard University Faculty Club, Harvey Ingram LLP, Helicopter Support, Inc., HIGHDEAL, Hukuk Grup Müdürü-Denizbank, Hydramarine AS, HyperTec Group / L-3.com, Hyresgästföreningen, Iduna AB, Ikano PLUS Finanzservice GmbH, io-market AG, Inspire Pharmaceuticals Inc, Integrated Asset Services, InteliGro Business Associates, Inc., International Space University, ItN Nanovation AG IT / ITK, K3 Net Solutions GmbH, Johanniter-Unfall-Hilfe e.V. LV NRW, Kall Telecom, Kelk Consulting Group, Kommuneforsikring A/S, Kommunikation & Computer Gmb, Konica Minolta Business Solutions Norway, Kreis Nordfriesland, LANSOL GmbH, Lappeeenrannan University of Technology, Le Groupe Harnois, Liber AB, Linkatech Technologies Inc., Lotto-Toto GmbH Sachsen Anhalt, Länsstyrelsen i Skåne län, M&T Bank Corporation, M+R Metzger u. Richner Transport AG, MAFRA, a.s., MagnaCare, MAP Sverige AB, Maurices Fashions, Meister Abrasives AG, MEKTA P/F, Microsoft Inc., Mineralöl GmbH, , NATO School, Newsnet, Network Innovation, Newsnet, NHS Information Authority, Nordex Aktiengesellschaft, Northrop Grumman, Novozymes A/S, ORC Worldwide, Nyköpings kommun, OOO MAN Avtomobili Rossiya, Oswald Companies, OWENS-ILLINOIS Polska S.A., P.E.G. EINKAUFS U. BETRIEBSSCHAFT, Parents Against Liquor, Pelco, Pelonis USA, Ltd., Penn National Insurance, Pentax medical, Photocolor Kreuzlingen AG, Pizza Hut Hong Kong, PK Electronics nv, planet 33 AG, PLIVA Krakow, Pharmaceutical Company S.A., Polizeipräsidium Niederbayern/Ob, PT. Kaltim Prima Coal, Public Radio International, QSC Audio Products, Inc., R. Stahl AG, R.K. Network, Smiles Change Lives, Solutions GMBH, REJLERS INGENJÖRER AB, Research International , Ricker Oil Company, Rikskuponger, Rinnai Australia, Rotes Kreuz Krankenhaus Kassel, Rural Municipality of Jyväskylä, Röda Korsets Högskola, San Diego State University, Scan Global Logistics, Scandinavian Service Partner AB, SCHÖNHOFER SALES, SELECTA GMBH, Sequel Business Solutions, SHS Viveon AG, Siemens, Significant GFK, Sipex Corporation, Skandia Leben AG, Skaugen PetroTrans Inc., Skogforsk, Smith & Nephew, S.A., SMITHFIELD FERME SRL, Softadvice, Sogndal Kommune, SolarWorld AG, Solute gmbh, Sony Corporation of Panama, Spenncon AS, SSA Softsolutions, Stadt Lüdenscheid, Standard & Poor's, Statistiska Centralbyrån, Stokes Technologies, Inc., Storopack Hans Reichenecker GmbH, Storebaeltsforbindelsen, Svenska Bil AB, Sykehusapotekene ANS, Synlab GmbH, Taipei European School, Tangram Systems Computer GmbH, TechAnalysts, Technology Center of Aristotle University of Thessaloniki, Tecnológico de Monterrey University System, Teemu Seesto, Teen Mania Ministries, Tekla Oyj, TELEPHONEBOX.COM, The Minnesota State Academy for the Blind, The Rockefeller University, The Times, Third Ave Management, Thornburg Investment Management, THULE SWEDEN AB, Tiger Drylac Canada, TRIDONICATCO Ges.mbH & Co KG, Tupperware, United Nation For Refugees And Work Agency In Palestine, United Nations Development Programme, Universal Studios International BV, University at Buffalo NeuroSurgery Inc., University of British Columbia, University of Florida Dept. of Surgery, University of Sydney Union, UPC - Technical University of Catalonia, Universität Paderborn, Uppsala universitetsbibliotek, US Army Corps of Engineers, US Department of Veterans Affairs, USSTRATCOM, Veolia Verkehr GmbH, Western Region Health Centre , Victoria Theatre Association, Wings of Life, WLSB-Service GmbH, VoicePlus, Wyong Shire Council, XAAR Plc, Xerxes AG, Ysgol Eirias/Eirias High School
Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
