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Public Folder HelpDesk for Outlook
  
issue tracking and user support based on Outlook and Exchange
  
perfect for helpdesks, organizations and teams supporting products or services

Public Folder HelpDesk for Outlook - issue tracking, support handling and information sharing based on Outlook and ExchangePublic Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team.

Latest improvement: automatic e-mail notification when new ticket is created.
Refer to Blog and Revisions.

Public Folder Helpdesk for Outlook takes the best of Outlook, Microsoft Exchange Server and the web and gives you a simple and efficient solution for help desk, customer support and issue tracking. With Public Folder Helpdesk for Outlook you will never more be overwhelmed by requests. For public folders or mailboxes.
 
Features: Microsoft Office Marketplace logo   See ratings!
  • Mailbox monitoring – select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
  • Ticket retrieval also from an online form (.xml files).
  • Callers handling – select caller from Global Address List or Outlook Contacts or pick from a drop down list.
  • Knowledge base – when closing a ticket, create KB articles that can be saved as web pages with a click.
  • No extra application – helpdesk available right inside Microsoft Outlook
  • Can be installed in a mailbox instead of a public folder.
  • Tickets are stored both in Outlook and in an Access or SQL Server database – using the best of both technologies.
  • PDA integration.
  • Supports ITIL
  • Compatible with Microsoft Vista and Office 2007*
 * To use PF HelpDesk with Office 2007 you need to have Office Web Components installed.
    They may be downloaded here
Work through Outlook
  
Public Folder Helpdesk for Outlook offers a simple, well-known and user friendly interface, right inside Microsoft Outlook. Users familiar with Outlook can start working with Public Folder Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA – perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information – all with the simplicity you are used to in Outlook.
 
500 EUR / 820 USD / ≈ 430 GBP ‒ no per user fee

For info about payment and inclusions, refer to the Purchase page.

These two apps are free for buyers of PF HelpDesk:
  
OLAP Reporting Tool for Excel, facilitates business intelligenceOLAP Reporting Tool for Excel – facilitate business intelligence by following up performance with the integrated statistics tool.
  
KBase for Outlook - the knowledge base that works inside OutlookKBase – tickets are easily converted into articles for sharing in Outlook or on a website or intranet.
PF HelpDesk is fully integrated in Outlook

See also
  Purchase
Download
  Revisions
A slideshow made in PowerPoint Slideshow
Demonstrations
Document in MS Word format! Manual
  ITIL


Questions? Ask us!







Microsoft will continue
to support public folders many years ahead!
See more info at the
MS Exchange team blog.





Awards for PF HelpDesk

 

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Try it!
Evaluate PF HelpDesk
for 30 days. Refer to the Download page!



 


Want to know more
about PF HelpDesk?

Watch the slideshow!





Do you use SharePoint?

Do you prefer a totally web based helpdesk solution?
 
In that case HelpDesk for Outlook and SharePoint might be a better choice.





Tallstugans förlag HB, mother organization of kalmstrom.com Outlook Solutions
Among organizations using Public Folder HelpDesk for Outlook for support handling and information sharing you can find:

ABB Industriunderhåll AB, Anrad Corporation, Balzers AG, Boston University, Brinks Hofer Gilson & Lione, BT Berlin Transport GmbH, California Native American Government, CARE International Uganda, CAR-O-LINER AB, CGG, Chicago museum of Contemporary Art, ComelFex AG, Comparex.hu, Compassion International, Computer Service Bernhausen Lass & Wolf GbR, Connecta, Curriculum ICT Services, Cyberlink, Dalum Landbrugsskole, Danish Police, Derrick Corporation, Dressler GmbH, EATON Fluid Power, ebm-papst Mulfingen GmbH & Co. KG, Ecole hôtelière de Lausanne, EMI Music, Enterprise Security Solutions, Escola Americana de Campinas, European Centre for the Development of Vocational Training, Fast Lane, FDR Service Corp., FMC Measurement Solutions, Food Ireland, Foodbank - Western Australia, Frankfurter Societäts-Druckerei GmbH, GoLite LLC, Gothia Financial Group AB, Graf+Cie AG, Haglöf Sweden AB, Harvard University Faculty Club, Harvey Ingram LLP, Helicopter Support, Inc., HIGHDEAL, Hukuk Grup Müdürü-Denizbank, Hydramarine AS, HyperTec Group / L-3.com, Hyresgästföreningen, Iduna AB, Ikano PLUS Finanzservice GmbH, io-market AG, Inspire Pharmaceuticals Inc, Integrated Asset Services, InteliGro Business Associates, Inc., International Space University, ItN Nanovation AG IT / ITK, K3 Net Solutions GmbH, Kall Telecom, Kommuneforsikring A/S, Kommunikation & Computer Gmb, Konica Minolta Business Solutions Norway, Kreis Nordfriesland, LANSOL GmbH, Lappeeenrannan University of Technology, Liber AB, Linkatech Technologies Inc., Lotto-Toto GmbH Sachsen Anhalt, Länsstyrelsen i Skåne län, M&T Bank Corporation, M+R Metzger u. Richner Transport AG, MAFRA, a.s., MagnaCare, MAP Sverige AB, Maurices Fashions, Meister Abrasives AG, MEKTA P/F, Microsoft Inc., Mineralöl GmbH, , NATO School, Newsnet, Network Innovation, Newsnet, NHS Information Authority, Nordex Aktiengesellschaft, Novozymes A/S, ORC Worldwide, OOO MAN Avtomobili Rossiya, Oswald Companies, OWENS-ILLINOIS Polska S.A., P.E.G. EINKAUFS U. BETRIEBSSCHAFT, Parents Against Liquor, Pelco, Pelonis USA, Ltd., Penn National Insurance, Pentax medical, Photocolor Kreuzlingen AG, Pizza Hut Hong Kong, PK Electronics nv, planet 33 AG, PLIVA Krakow, Pharmaceutical Company S.A., Polizeipräsidium Niederbayern/Ob, PT. Kaltim Prima Coal, Public Radio International, QSC Audio Products, Inc., R. Stahl AG, R.K. Network, Smiles Change Lives, Solutions GMBH, REJLERS INGENJÖRER AB, Research International , Ricker Oil Company, Rikskuponger, Rinnai Australia, Rotes Kreuz Krankenhaus Kassel, Rural Municipality of Jyväskylä, Röda Korsets Högskola, San Diego State University, Scandinavian Service Partner AB, SCHÖNHOFER SALES, SELECTA GMBH, Sequel Business Solutions, SHS Viveon AG, Siemens, Significant GFK, Sipex Corporation, Skandia Leben AG, Skaugen PetroTrans Inc., Skogforsk, Smith & Nephew, S.A., SMITHFIELD FERME SRL, Sogndal Kommune, SolarWorld AG, Solute gmbh, Sony Corporation of Panama, Spenncon AS, Stadt Lüdenscheid, Statistiska Centralbyrån, Stokes Technologies, Inc., Storopack Hans Reichenecker GmbH, Storebaeltsforbindelsen, Svenska Bil AB, Sykehusapotekene ANS, Synlab GmbH, Taipei European School, Tangram Systems Computer GmbH, TechAnalysts, Technology Center of Aristotle University of Thessaloniki, Tecnológico de Monterrey University System, Teemu Seesto, Teen Mania Ministries, Tekla Oyj, TELEPHONEBOX.COM, The Minnesota State Academy for the Blind, The Rockefeller University, The Times, Third Ave Management, Thornburg Investment Management, THULE SWEDEN AB, Tiger Drylac Canada, TRIDONICATCO Ges.mbH & Co KG, Tupperware, United Nation For Refugees And Work Agency In Palestine, United Nations Development Programme, Universal Studios International BV, University at Buffalo NeuroSurgery Inc., University of British Columbia, University of Florida Dept. of Surgery, University of Sydney Union, UPC - Technical University of Catalonia, Universität Paderborn, Uppsala universitetsbibliotek, US Army Corps of Engineers, US Department of Veterans Affairs, USSTRATCOM, Veolia Verkehr GmbH, Western Region Health Centre , Victoria Theatre Association, Wings of Life, WLSB-Service GmbH, VoicePlus, Wyong Shire Council, XAAR Plc, Xerxes AG, Ysgol Eirias/Eirias High School

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