| 6 May 2008 |
Recently some customers have complained that the registration ends abruptly due to a missing scripting encoder version of 5.6 or above, even though the scripting runtime library, is installed on the system. In order to remove this overhead, we have now slightly change the way the license information is stored for all our products. We have done away with the scripting encoder technique and implemented with a custom algorithm.
|
| 25 February |
An old KBase logo and ReadMe-file was replaced with
new ones.
When generating KB web articles from KBase for Outlook using the KBaseArchive.exe, you might see mismatch Problem Category and Problem type in the generated KB article. This is now fixed! |
| 2008 |
|
| 28 November |
Web KBase articles are now sorted alphabetically when
listed in Table of Content page (index.htm). |
| 18 October |
Message about inadequate permission in KBase file folder
is now removed. If the KBase file folder does not have write
permission, no values of the drop down fields of the KBase
form is written to the setting text file. This will result
in empty list in the drop down fields (problem category
and type) when the form is loaded.
In KBaseArchive.exe, a double entry of HTML tag <ul dynamicoutline>
sometimes occured in the index.htm file, leading to incorrect
display of the tree structure of the problem categories
and types. This is fixed with version 2.1.0.303 and above. |
| 12 September |
Improvement in OWA: The KBase view was not grouped earlier,
but now it is. |
| 5 September |
New name, KBase for Outlook, and no longer a free product.
We feel that the recent improvements justify a registration
fee. |
| 31 August |
Outlook KBase now supports generating collapsible outlines
of problem categories/types. When generating web pages images
and attachments are kept just as in the articles. |
| 22 August |
The default format for Outlook KBase is now RTF, to
improve image quality |
| 6 August |
Outlook KBase 2.0 has the following improvements and
changes:
- A new application is introduced to archive KB articles
to web pages, so that they can be published as FAQs
for products or services. This application is invoked
by clicking the button 'Publish to web pages' available
on the KBase homepage.
- In the KBase form, problem type and problem category
fields are now converted to drop-down combo boxes. Enter
a new value or select an existing value from the list.
All available values for problem type and problem category
are saved in a text file 'KBSettings.txt', which is
available in the KBase file folder.
In order to retain the drop-down items for Problem Type
and Problem Category fields, all the values are written
to the KBSettings.txt file. Therefore all KBase users
must have write permission over the KBase file folder.
- The KBase example data tool has been updated to
feed the FAQs from this website into KBase. The tool
directly retrieves all FAQs items and converts them
into KBase articles. Internet connection is required
for this tool to work.
- When upgrading to KBase 2.0, you need to upgrade
the KBase Outlook form to use the file 'OKBaseForm.fdm'
located in the KBase file folder. This file is introduced
with Kbase 2.0.
To install the form, follow these steps: Right-Click
KBase public folder > Properties > Manage > Forms >
Install > OKBaseForm.fdm
|
| January 2007 |
With the new year and the arrival of Microsoft Vista
and Office 2007 all our products had to be upgraded to be
compatible with and take advantage of the new features.
So was also Outlook KBase upgraded, and at the same
time the application was given a nicer layout. |
