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Convert incoming Outlook e-mails into list items in SharePoint

Create new SharePoint list items directly from Outlook

HelpDesk OSP animation


HelpDesk OSP logotypeHelpDesk OSP converts incoming e-mails into SharePoint list items. Rich text, formatting, attached files, embedded images, priority, sender information ‒ all is included in the ticket. 
Also blank tickets can be created inside Outlook.

Tickets are created from e-mails
and show up as list items in SharePoint


SharePoint is a platform that Microsoft – and kalmstrom.com – is favoring strongly. This makes HelpDesk OSP safe for the future, and users get a lot of features and possibilities.


HelpDesk OSP combines three main parts:
  • Add-in for Outlook, installed on every helpdesk worker’s client machine or on a server placed Outlook for use with OWA. No installation on the SharePoint site! Once installed in Outlook, HelpDesk OSP works with all profiles, for example with an Office 365 Outlook account. FAQ
  • SharePoint Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint, and they can be highly customized to suit the organization's needs.Excel icon
  • Excel report for performance analysis.

Tickets can be created:

  • Manually from a selected e-mail, appointment or task.
  • Automatically from all e-mails in a defined folder.
  • Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.



Distribute incoming e-mails from different folders to different SharePoint lists.   FAQ

E-mail threading: add all e-mails for the same case in one ticket.   FAQ
 
Merge several tickets, or parts of them, into one.


HelpDesk OSP gives new possibilities:
  • Less is more ‒ SharePoint is doing a lot of the work
  • Great customization possibilities
  • Easy to use multiple helpdesks
  • Global Setting by the first user FAQ.

Subscriptions from EUR 158 / USD 190 per month for the Minimum level.
We however recommend at least the Medium level, at EUR 183 / USD 209, which also gives you the helpdesk tickets on a SharePoint kanban board, a tool for custom ticket archiving and an app for ticket management in mobile devices.