Convert incoming Outlook e-mails into list items in
Create new SharePoint list items directly from Outlook
OSP converts incoming e-mails into SharePoint list
items. Rich text, formatting, attached files, embedded images,
priority, sender information ‒ all is included in the ticket.
Also blank tickets can be created inside Outlook.
Tickets are created from e-mails
and show up as list items in SharePoint
SharePoint is a platform that Microsoft – and kalmstrom.com –
is favoring strongly. This makes HelpDesk OSP safe
for the future, and users get a lot of features and possibilities.
HelpDesk OSP combines three main parts:
Add-in for Outlook, installed on
every helpdesk worker’s client machine or on a server
placed Outlook for use with OWA. No installation on
the SharePoint site! Once installed in Outlook,
HelpDesk OSP works with all profiles, for example
with an Office 365 Outlook account.
SharePoint Lists. HelpDesk
OSP works with all list templates
provided by Microsoft for SharePoint, and they can be
customized to suit the organization's needs.
Excel report for performance analysis.
Tickets can be created:
Manually from a selected e-mail, appointment or
Automatically from all e-mails in a defined folder.
Manually when an issue is reported in another way.
Sender information can be taken from the Outlook contacts
or from the Global Address list.
Distribute incoming e-mails from different
folders to different SharePoint lists.
E-mail threading: add all e-mails for the
same case in one ticket.
Merge several tickets, or parts of them, into one.
HelpDesk OSP gives new possibilities:
Less is more ‒ SharePoint is doing a lot of the
Subscriptions from EUR 158 / USD 190 per month for the
We however recommend at least the Medium level, at EUR 183
/ USD 209, which also gives you the helpdesk tickets on
a SharePoint kanban board, a tool for custom ticket archiving
and an app for ticket management in mobile devices.