Borgholm 3 June 2016
kalmstrom.com Business Solutions has launched version
14 of its
add-on for issue tracking inside Outlook. In
Folder HelpDesk V14 the kalmstrom.com developers
have added a kanban board for the tickets, and they
can also be viewed in a Month view and a Pie view.
Outlook ticket list Folder HelpDesk can be highly customized,
but the base is the ticket list in Outlook. When
you install Folder HelpDeskin a shared mailbox or
public folder, a team can cooperate on the tickets,
which are created directly by team members, converted
from e-mails or fetched from a web form.
View tickets in
The Folder HelpDesk tickets can be sorted
in various ways and different views can be applied,
and you may also use the Outlook Reading Pane and
preview the tickets. Users can group the tickets
by one of the ticket parameters, for example Caller,
Responsible or Status, and have colorful overviews
in the new V14 kanban, month or pie chart views.
In the kanban view, the tickets are displayed as
color coded cards on a kanban board, where each
status value is visualized as a phase. The tickets
can be dragged and dropped from one phase to another,
and the status value will be changed automatically.
If you have added a custom field to the ticket form,
the tickets can be grouped in lanes by this custom
The Month view can be displayed as a timeline or
as a calendar. The image above shows the timeline.
Both the timeline and the calendar show the tickets
as time slots from start to due date, and the slots
are color coded by either incident type or responsible.
In the Pie view, each
incident type is represented by a pie chart, and
each slice shows a status value. The size of the
slice depends on how many tickets have this incident
type and status.
Before you close a Folder HelpDesk ticket
you can save the solution as a knowledge base article,
for future reference. The knowledge base application
is the kalmstrom.com Outlook add-on
KBase, which is included in the Folder HelpDesk
subscription on the Medium and Premium levels.
All ticket data can be studied in the integrated
Excel reports. Sixteen reports are included in
Folder HelpDesk, and you may also reate
custom reports on the same data.
The fully functional version of Folder HelpDesk
may be downloaded from the kalmstrom.com
website and evaluated for 30 days. Refer to
for more information on Folder HelpDesk.
Also feel free to contact Kate Kalmström at
kalmstrom.com Business Solutions is the brand for
software from the Swedish company Kalmstrom Enterprises
AB. kalmstrom.com Business Solutions offers add-ons
for Microsoft Outlook and SharePoint. They are all
easy to install and utilize and have extensive documentation.