Welcome
to download the Folder HelpDesk Manual in .doc or .pdf format.
You may print this manual or parts of it
for use within your organization. You may also change or
add text and images to adapt the Manual to your needs.
The manual is updated every time a new feature is added
to Folder HelpDesk and also at other times if users
point out that things need to be clarified.
These are the main sections in the Folder HelpDesk
manual:
1 Introduction
2 Requirements
3 The Folder HelpDesk ticket
4 How Folder HelpDesk simplifies the
support staff’s workflow
5 Working with tickets
6 Installation of Folder HelpDesk
7 Settings
8 KBase 9 Upgrade of Folder HelpDesk 10 Statistics
11 Web form
12 Automatic conversion of e-mails into tickets
13 Advanced
14 Customize forms
15 kalmstrom.com Community
16 Register
17 Extended trial
18 Repair Folder HelpDesk
19 Remove Folder HelpDesk
20 Contact
21 Architecture
