Please explain what rights different users should have over the different folders

Table of Contents (index)
Problem Type : Permissions
Problem Category : Folder HelpDesk

Support-Staff
In the mail enabled Public Folder ‒ Publishing Editor or above
In the Helpdesk Public Folder ‒ Publishing Editor or above
In the Server Share ‒ write permission (for creating .cub file when using statistics)
On the used MS-SQL DB ‒ database level (db_owner/db_datawriter)

Ticket Owner
In the mail enabled Public Folder ‒ Publishing Author or above
In the Helpdesk Public Folder ‒ Publishing Author or above
In the Server Share ‒ write permission (for creating .cub file when using statistics)
On the used MS-SQL DB ‒ database level (db owner/db_datawriter)

Anybody else who should at least be able to read all tickets
In the mail enabled Public Folder ‒ Reviewer
In the Helpdesk Public Folder ‒ Reviewer
In the Server Share ‒ Read Only
On the used MS-SQL DB ‒ db_datareader
 
Table of Contents (index)