Mailbox monitoring: can you explain how e-mails are converted into tickets in Folder HelpDesk.

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Problem Type : Features
Problem Category : Folder HelpDesk

E-mails can be converted into tickets manually or automatically

Manual conversion: convert an E-mails into a Ticket by selecting it and then click this button in the Outlook toolbar. Also Outlook Tasks and Appointments can be converted into tickets with the same button.  

Automatic conversion:
  • create a separate e-mail address for the helpdesk staff and a separate folder for incoming e-mail.
  • Add the folder in the Settings, and the e-mails coming into that folder will be converted into tickets automatically.

For detailed information about how to set up Automatic e-mail conversion, refer to section 12 of the manual.
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