Do your products support
support Exchange clusters?
Does Folder HelpDesk
affect the performance of the Exchange server?
Is there any way around the
need for Exchange Server?
We utilize a Managed Exchange
Server from Rackspace.com and have encountered some issues with
regards to the stability and performance of Folder HelpDesk.
What if anything is
actually installed on the Exchange server?
How do we migrate Folder HelpDesk from our old
Exchange server to a new server?
Is it easy to migrate the
Folder HelpDesk data from an Access to an SQL database?
We are moving our PFHD SQL
database to another server. Which values do we have to change, so
that it works again on the new server?
What login is used when using a SQL-server database, Windows or SQL-server authentication?
Add-in: Missing Folder HelpDesk add-in / Opening Outlook I get
this message: Outlook experienced a serious error the last time the
Folder HelpDesk client tools was opened.
Buttons: there is no little icon
in the Outlook toolbar which allows me to create a ticket from an
Custom UI: "Error found in
Custom UI of "Folder HelpDesk for Outlook Client Tools"
DAO.DBEngine - ActiveX error
Edit tickets: My changes are
not saved when I edit a ticket.
KBase: I have tried to
Folder HelpDesk in a mailbox, but I get an error message saying
"Failed to get Knowledge Base Folder".
Microsoft Scripting Engines
5.0: Some of the computers get error messages about Scripting
Engines. How can I fix this problem?
New ticket: I get a copy of
the e-mail when I create a ticket from it.
Open tickets are not shown in Outlook.
Outlook 2010: I have installed
Folder HelpDeskin Outlook 2010, but the
Outlook folder looks just like a normal folder.
Permission error or missing
Read only tickets: Sometimes tickets are opened in Read only mode, so that I cannot edit them. Why?
Several techs have to allow the install program to run each
time they access the
Folder HelpDesk HTML home page
SQL server error: SQL
Server does not exist or access denied.
Timeout: I sometimes
get a timeout message when I work with Folder HelpDesk
Work done tab: I get an error when I click on the Add button in the ticket form "Work Done" tab.
Automatic e-mail conversion:
How can I avoid that a ticket is created from each one of the staff?
Automatic e-mails: How can I
enable/disable automatic e-mail confirmations?
Automatic e-mail when a ticket
is created: Can I exclude some callers from getting them?
E-mail address: from what
address will e-mails be sent when we answer a ticket?
E-mail threading: how can we track
e-mail history in Folder HelpDesk?
Minutes worked ‒ there are several ways to set it in Folder HelpDesk. Can you explain the difference between the methods?
Mailbox monitoring: can you
explain how e-mails are converted into tickets in Folder HelpDesk.
OWA: Are all the
functions accessible via webmail/OWA using IE? Or Mozilla?
Reminder: We would like to have a reminder function that pops up at a specified date and time.
staff: Can I assign a default Responsible for each caller?
Ticket ID: can the Ticket
Number be edited to start with a particular number?
Time tracking: Can Folder HelpDesk keep track of time worked on issues?
When you create a ticket from
an email sent to your mailbox, what do you do with that existing
Views: is it possible to
allow managers to see all tickets in their department?
Do we need to install Folder HelpDesk in Outlook for all users?
Evaluate with existing e-mails: is it possible to try Folder HelpDesk with some of our current support
Move from a public folder to a shared mailbox setup: is it just a
matter of copy and paste?
Multiple installation: How do I set up
Folder HelpDesk folders for implementing independent helpdesks for two or
Uninstall: how do I go about un-installing
Migration to new file server: how do we migrate the
Folder HelpDesk shared files to a new file server?
Migration to new Exchange
server: How do we migrate
Folder HelpDesk from our old Exchange server to a new server?
Installation permissions: What permissions are needed to install and upgrade Folder HelpDesk?
Permission: when I click
on either the Sent or Received tabs on the ticket, I get an
error stating that I don’t have permissions to create that
subfolder. But I have!
Permission: "you don’t
have permission to send a message to this recipient"
Please explain what rights
different users should have over the different folders
Settings: I don't want the
helpdesk staff to have the right to change the
Folder HelpDesk Settings.
We are asked to register even
though we have already done it.
Why do you not use a method
of license control which does not require an internet connection?
What is wrong with a built in license server?
Is it possible to use OLAP Reporting Tool in Folder HelpDesk V13?
I have changed the ticket
layout. Will an upgrade change this ticket layout back to your
e-mail to ticket: How can I manually add an e-mail to a ticket?
Are the finished tickets
removed from the Outlook folder when Finished?
Delete tickets from the database. How do I do that?
Due Date: Is it possible to
have a small pop-up warning that a ticket is near the due date?
E-mail sent to the collection
address is not moving to the
Folder HelpDesk box in a timely manner. It sits there for
hours or even days before it appears in the public folder.
How can I avoid switching
between my normal inbox and my public folder?
I have installed Folder HelpDesk and
KBase and set the path to KBase under the Other
Settings tab, but when I click the "KBase" button in the
ticket the data does not show up in
Is there a maximum number of
open tickets in the program?
Modified Date: How can I see
when a Folder HelpDesk ticket is modified?
Open Ticket button: Nothing
happens when I click on the "Open Ticket" button in the Outlook
Performance? How can I make
Folder HelpDesk faster?
Sender address for e-mails
from Folder HelpDesk. How do I get the right address?
Ticket ID: there is no ticket
ID when I start creating a ticket
Time stamps: The time changes
when I edit a ticket.
Attachment size: Is there a way to raise the attachment size limit on the web form? We find 200kb too small.
What is included in the
developer license, and what skills are needed to work with it?
Can you say something about
the future of Public Folders?