Welcome
to download and try Folder HelpDesk for
30 days without any
obligations. After 30 days the
application stops functioning.
To continue using Folder HelpDesk after the trial period, order a register free
Premium copy of Folder HelpDesk or RegisterFolder HelpDesk. Should you decide that Folder HelpDesk is not the right solution for your organization, you must uninstall it.
No wrapping: the kalmstrom.com downloads only
contain a clean, digitally signed installation file for
the product mentioned on the download page. We
never add any other software to our downloads.
Blog post
Folder HelpDesk is a
client-server
application. The client tools are
installed on the clients and run as an
Outlook add-in. The remaining
functionality is supplied by executables
that don't have to be installed, but
rather are run directly from the server
when needed.
Permissions
The person who installs Folder HelpDesk
must have
Write permissions over the
server folder and be Owner of the Outlook public
folder/mailbox.
It might me necessary to allow pop-ups in your browser for the download to work.
Instructions for new installation of Folder HelpDesk in a public folder.
(For details
and for installation in a shared mailbox, refer to the
Demonstrations and
the
Manual.)
Download the file
FolderHelpDeskSetup
in .exe or .zip format.(Extract the .zip file.)
Create a Folder HelpDesk
directory in any shared file folder on your
server for the Folder HelpDesk shared files. You can use either a
UNC-path, such as \\servername\sharename, or a
mapped drive, such as Y:.
FAQ
From a client that has Outlook installed and access
to the Folder HelpDesk directory, click the
file FolderHelpDeskSetup.exe to start
the installation.
Select New installation and
then the Folder HelpDesk directory
you just created.
Select language. Fifteen
European languages are supported.
Next step is the actual installation to the Folder HelpDesk directory. The client tool is also silently installed on the machine you use for the installation.
Select or create an Outlook folder
of the type Mail and Post Items for Folder HelpDesk.
Select or create a database where
the tickets and settings will be stored ‒ Access, SQL server or SQL Azure. This only has to be done
by the admin/first user.
Before Folder HelpDesk can be used on other machines, each client has to
go into the Folder HelpDesk directory and run the file FolderHelpDeskClientTool.exe
to install the
client tool. This user should have
local administrator rights.
(For use of the Folder HelpDesk
Settings and Statistics the Office
Web Components must be installed on the machine.
Download.
)
When the
30 days evaluation period is expired the
administrator must register Folder HelpDesk
to continue using the application. This is
done via the Register tab
in the Settings. If the person who registers
Folder HelpDesk has owner's
right over the
Folder HelpDesk folder in Outlook, the
registration is done for all users of
Folder HelpDesk.
To receive a free registration key,
contact us if you are a member of
kalmstrom.com Community.
Not a member yet?
Become a
member and use as many of our products
as you wish!
If you have problems downloading an .exe-file you
can try this alternative, which downloads a .zip-file.
When you extract the .zip-file you will get the
.exe-file from the download above.
Yes, I want to download
Folder HelpDesk as a zipped file, which I will extract manually
