Try Folder HelpDesk V13

FolderHelpDesk iconWelcome to download and try Folder HelpDesk for 30 days without any obligations. After 30 days the application stops functioning.

To continue using Folder HelpDesk after the trial period, order a register free Premium copy of Folder HelpDesk or Register Folder HelpDesk. Should you decide that Folder HelpDesk is not the right solution for your organization, you must uninstall it.

Folder HelpDesk is a client-server application. The client tools are installed on the clients and run as an Outlook add-in. The remaining functionality is supplied by executables that don't have to be installed, but rather are run directly from the server when needed.
 
Folder HelpDesk installation figure

Permissions

The person who installs Folder HelpDesk must have Write permissions over the server folder and be Owner of the Outlook public folder/shared mailbox.

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Download the .exe-file

Yes, I want to download Folder HelpDesk

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(for downloading a zipped file, see below)

Instructions for new installation of Folder HelpDesk in a public folder.

(For details and for installation in a shared mailbox, refer to the Demonstrations and the  Manual.)
  1. Download the file FolderHelpDeskSetup in .exe or .zip format.(Extract the .zip file.)
  2. Create a Folder HelpDesk directory in any shared file folder on your server for the Folder HelpDesk shared files. You can use either a UNC-path, such as \\servername\sharename, or a mapped drive, such as Y:. FAQ
  3. From a client that has Outlook installed and access to the Folder HelpDesk directory, click the file FolderHelpDeskSetup.exe to start the installation.
  4. Select New installation and then the Folder HelpDesk directory you just created. If you placed the setup file there, this folder will be selected by default.
  5. Select language. Fifteen European languages are supported.
  6. Next step is the actual installation to the Folder HelpDesk directory. The client tool is also silently installed on the machine you use for the installation.
  7. Select or create an Outlook folder of the type Mail and Post Items for Folder HelpDesk.
  8. Select or create a database where the tickets and settings will be stored ‒ Access or SQL server. This only has to be done by the admin/first user.
  9. Before Folder HelpDesk can be used on other machines, each client has to go into the Folder HelpDesk directory and run the file FHDClientSetup.msi to install the client tool. This user should have local administrator rights.
    The file FHDClientSetup.msi may also be used for a central installation of the client tools via Active Directory. FAQ

Register

Calendar Browser register button Premium Subscribers may request a register free copy of Folder HelpDesk.

Other users must register Folder HelpDesk after the trial period is over.

When the person who registers Folder HelpDesk has owner's right over the Folder HelpDesk folder in Outlook, the registration will be valid for all users of Folder HelpDesk.

Subscribe to Folder HelpDesk!

Download a .zip-file

If you have problems downloading an .exe-file you can try this alternative, which downloads a .zip-file. When you extract the .zip-file you will get the .exe-file from the download above.

Yes, I want to download Folder HelpDesk as a zipped file, which I will extract manually.

E-mail address: