Create a Custom Outlook View
- Select the folder where you want to use the new view.
- Go to View >Current View >Customize Current View.
- Now you will get a number of buttons to play with. Here I press the Fields button.
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Select among the available field groups and then among the fields in that
group. Here I choose "Date/Time fields" and
to Add the field "Modified".
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Then you will get a new field above the ticket list on the PF HelpDesk homepage, and when you click it the tickets are arranged after modified date.
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