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kalmstrom.com Support Services
  
free upgrades and extensive assistance for organizations


Subscribe or purchase one, two or five years with credit card online
With eSellerate or ShareIt you do not need to create an account, and you will get a  professional proof of purchase for your bookkeeping.
Purchase through eSellerate share*it!
PayPal payment is convenient if you already have an account with PayPal.
You can connect most credit cards to PayPal.
For payments without credit card, please contact my Sales Department
The first year of support services is included in the purchase prices for all my organizational and developer licenses. After that period you have to renew the contract if you wish to continue being a Support Customer.
  
Peter Kalmstrom, director of kalmstrom.com Business Solutions and the brain behind the productsOur products work in a complex environment. Making the most of it requires expert knowledge of both Outlook, Exchange, Active Directory and other technologies. Although most of our customers know a lot of this, it is convenient to have someone to ask when problems occur. If you describe your situation to us, we can also point out possibilities that you might not have considered.
  
If you buy support you are also entitled to free upgrades. Since they are built on top of Microsoft’s, we often have to adapt our products to improvements in the Microsoft products. Upgrading our products is always easy, so that support customers will have no problems upgrading their installations and always use the latest and best version.
  
When you buy software – any software – you become dependent on that application and its developer. Becoming a Support Customer is an insurance against the trouble switching to another application will cause you. You will also help make further development investments possible.
Peter Kalmstrom
CEO, kalmstrom.com Business Solutions 		Prices:
  
Subscription:
(the support fee is taken from your credit card each year if you don't cancel)		 220 EUR

340 USD

210 GBP
One year: 240 EUR
370 USD
230 GBP
Two years: 410 EUR
630 USD
390 GBP
Five years:
(only 164 EUR /
252 USD per year!)
820 EUR
1 260 USD
780 GBP

The prices are fixed in EUR for payments via ShareIt and PayPal.
Prices are fixed in USD for payments via eSellerate.
The prices in GBP are approximate.

Developer Support



(If you only use a Single version of TimeCard or SP Attach, buy the Single Support instead!)
  
If you have several products from kalmstrom.com Business Solutions, the Support Services
is valid for them all. You do not have to buy one set of Support Services for each product.

For information about languages and service hours, refer to the Contact page.
 

TERMS
  

Your e-mails answered within 48 hours* You ask – we answer
A scheduled IM conference within 36 hours*  Let us be a part of your virtual team
A scheduled telephone or Skype conference within 36 hours* Speaking is an often underestimated form of communication
Remote connection services Sometimes solving the problem on your computer is the best. We can help you set up the software or solve problems.
Free upgrades of the applications you have purchased licenses for Never worry about upgrades – always use the best version
Influence on future versions and features We will listen to our paying customers first

    *during Western Europe working days
NOTE: The support contract is valid for how our products work and in some cases for Microsoft Outlook, so that our users can configure it to work best with our product. However, we do NOT offer free support on other products or on how to develop new solutions. If possible we will help with that too, but in that case will charge you by the hour.

Free support
If you have good knowledge of English and also of another language than English, German, Spanish or Swedish, you can earn free support. Help us translate our applications into that language, or improve an existing translation, and we will give you one year of the kalmstrom.com Support Subscription Services. E-mail us for more info!
 

Questions? Ask us!



Praise for our
support service:
 
"Fast, friendly, perfect!"

"You guys are fantastic.  Your attention to customer service matches the excellent quality of your products."

"The support was instant
 and to the point."

"Come work for me in my IT dept, I love the support you’re giving."

"I give you five stars for politeness and proficiency, because I am also in a support position, and it's a difficult job."
 
"You are always responsive to our needs!"

"I consider your support to be MILES ahead of the many other companies I have dealt with."

"Thank you for a great product and quick response."

"Thank you very much for your ongoing partnership in resolving this issues. I sincerely appreciate your help and service."

"Your help support is excellent as always, as well as the program."

"Thank you again for some of the best software support I have experienced in ages."

Whenever I need support, I get help from a qualified guy.

I give you five stars, because you have the answers I need when I need them and deliver them professionally and with a smile that comes across in your chat! :)

Signed Testimonials
Tallstugans förlag HB, mother organization of kalmstrom.com Business Solutions