kalmstrom.com Support Services free upgrades
and extensive assistance for organizations
The
first year of support services is included
in the purchase prices for all my organizational
and developer licenses.
After that period you have to renew the
subscription if you wish to continue
being a Support Customer.
Our products work in a complex environment. Making the most of it requires expert knowledge of both Outlook, Exchange, Active Directory and other technologies. Although most of our customers know a lot of this, it is convenient to have someone to ask when problems occur. If you describe your situation to us, we can also point out possibilities that you might not have considered.
If you buy support you are also entitled to free upgrades. Since our products are built on top of Microsoft’s, we often have to adapt them to improvements in the Microsoft products. Upgrading our products is always easy, so that support customers will have no problems upgrading their installations and always use the latest and best version.
When you buy software
– any software – you become dependent on
that application and its developer. Becoming
a support subscriber is an insurance against
the trouble switching to another application
will cause you. You will also help make
further development investments possible.
Peter Kalmstrom
CEO, kalmstrom.com Outlook Solutions
Prices are fixed in EUR for payments
via ShareIt and PayPal.
Prices are fixed in USD for payments via
eSellerate. The prices in GBP are approximate.
Refer to the
TERMS for details about what is
included in the kalmstrom.com Support Service.
(If you only use a Single version
of TimeCard or SP Attach, buy the
Single Support instead!)
You can pay in the
following ways:
Subscribe online via PayPal. Most usable if you already
have an account with PayPal.
You can connect most credit
cards to PayPal.
Subscribe or purchase one, two or five years online via eSellerate or ShareIt. With ShareIt!
and eSellerate you do not need to create an account,
and you will get a more professional proof of purchase
for your bookkeeping.
For payments without credit card, please contact my
Sales Department
A scheduled telephone or Skype conference
within 36 hours*
Speaking is an often underestimated form
of communication
Remote connection services
Sometimes solving the problem on your computer
is the best. We can help you set up the
software or solve problems.
Free upgrades of the applications you have
purchased licenses for
Never worry about upgrades – always use
the best version
Influence on future versions and features
We will listen to our paying customers first
*during Western
Europe working days
In addition to the above, and at no extra cost, customers
with developer licenses also get help with specific
questions about the source code.
Support languages:
We
understand:
Dansk
Français
We
can answer in
Deutsch (verständlich)
Deutsch
Norsk
English (good)
English
Svenska
Español (comprensible)
Español
Svenska (perfekt)
Free support
If you have good knowledge of English and also of another
language than English, German, Spanish or Swedish, you can earn
free support. Help us translate our applications into
that language, or improve an existing translation, and
we will give you one year of the kalmstrom.com Support
Subscription Services.
E-mailus for more info!
"You guys are fantastic. Your
attention to customer service matches the excellent
quality of your products."
"The support was instant
and to the point."
"I give you five stars for politeness and proficiency,
because I am also in a support position, and it's a
difficult job."
"You are always responsive to our needs!"
"I consider your support to be MILES ahead of the many
other companies I have dealt with."
"Thank you for a great product and quick response."
"Thank you very much for your ongoing partnership in resolving this issues. I sincerely appreciate your help and service."
"Your help support is excellent as always, as well as the program."
"Thank you again for some of the best software support I have experienced in ages."
Whenever I need support, I get help from a qualified guy.
I give you five stars,
because you have the answers I need when I need them and deliver them professionally and with a smile that comes across in your chat! :)
