Even if the kalmstrom.com Solutions are built to be easy to use, they work
in a complex environment and problems may occur. Sometimes a remote session
is the quickest way to solve an issue, and after testing several third party
applications we have found TeamViewer to be the best for our requirements.
In a perfect world no remote sessions are necessary, but in reality they are,
and we can only try to make them as smooth as possible.
TeamViewer works behind firewalls, and it is a very safe product. The data
channels are completely secure with key exchange and AES (256 Bit) session
encoding. This is the security standard also used by https/SSL. No installation
is needed on your computer.
Process, detailed description
You get an invitation to a remote session, either by e-mail from
the kalmstrom.com support or in a kalmstrom.com support chat.
TeamViewer exe opens a dialog
where you are shown login details
that you should give to the kalmstrom.com technician.
Call kalmstrom.com via the online
chat button and select the technical department. Give the login details to
the kalmstrom.com technician who answers your call and explain that you have
been invited to a remote session. If you can give the ticket number of your
support case, it is all
When you have given the login details to our technician the connection
is up quickly, and your screen will be shared automatically. By giving the
login details to the kalmstrom.com technician you allow him to see and manage
Service hours for remote sessions
You can reach the technical department for chats and remote sessions from 5:30 AM to 5:30 PM UTC. Other hours are available on request.
The chat conversation during remote sessions must be held in English. However,
as our technician will see your screen and you can demonstrate your issues,
you don't have to be fluent in English to manage a remote session.
TeamViewer automatically adopts the language selected for your operating system
if it is German, French, Italian, Spanish, Japanese, Korean or Turkish. In
other cases English will be used.
If you don't already have
the kalmstrom.com TeamViewer exe on your computer you must either run
it directly or run it after download. Different browsers behave differently:
Internet Explorer and Opera ask if you wish to run or save the file. Then
you can just select to run it (if you don't wish to download it first, of
In Google Chrome and Firefox you must first save the file and then click the
file to run it.