HelpDesk for Outlook and SharePoint – connects Outlook to SharePoint
Tickets are created from e-mails
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and show up in SharePoint as normal list items
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Use HelpDesk for Outlook and SharePoint for issue tracking and user support
 HelpDesk for Outlook and SharePoint is partly web based, but note that this is not an ordinary web based helpdesk but
a helpdesk based on SharePoint.
The SharePoint site is an environment that Microsoft is favoring
strongly. This makes HelpDesk for Outlook
and SharePoint safe for the future, and users get a lot of features and possibilities.
HelpDesk for Outlook and SharePoint combines
three main parts:
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Outlook add-in installed on every helpdesk worker’s client machine
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Report generator |
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SharePoint List templates
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HelpDesk for Outlook and SharePoint
supports SSL and NTLM and works with MOSS and WSS
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HelpDesk for Outlook and SharePoint
ticket
example
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Tickets can be created:
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Manually from a selected e-mail |
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Automatically |
The body of the ticket gets the same
formatting as the e-mail, and attached files
are included.
- Manually when an issue is reported
in another way
Sender information can be taken from the
Outlook contacts or from the Global Address
list.
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HelpDesk for Outlook and SharePoint gives
new possibilities:
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Less is more
‒ SharePoint is doing a lot of the work
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Great customization possibilities
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Easy to use multiple helpdesks
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Automatic alerts
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Works with all the list templates provided by Microsoft |
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This icon in Outlook shows that an e-mail is converted into
a HelpDesk OSP ticket.