Download Public Folder
HelpDesk for Outlook V10
 Welcome to download and try Public
Folder HelpDesk for Outlook for
30
days without any obligations. After 30
days the application stops functioning
and you must either
register it or
uninstall it (through the Control Panel).
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Permissions
Installation to a
local PST for testing can be done by any user without needing any special
privilege.
Installation on the server must be done by an
Administrator, who also
must have the right to create a
'PF Helpdesk' subfolder in the
selected public folder.
Download the .exe-file
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(for downloading a zipped file, see
below)
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| Instructions for new
installation of Public Folder HelpDesk for Outlook |
Public Folder HelpDesk for Outlook is a client-server
application. The client tools (PFHelpDeskClientTools.exe)
are installed on the clients and run as an Outlook add-in.
The remaining functionality is supplied by executables that
don't have to be installed, but rather are run directly
from the server when needed.
Our installer (PFHelpDeskSetup.exe)
does the following:
- Uncompresses
the files to a network path.
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Configures
a new Outlook folder. Adds views and forms to that folder
and sets the folder homepage. This folder can be a
public folder or a shared mailbox.
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Allows
the user to create or select a database where tickets
will be stored.
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Installs
the client tools to the local machines by running the PFHelpDeskClientTools.exe. The users are asked if they
want to install the client tools the first time
PF HelpDesk is run.
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For the installation, create a PF HelpDesk directory
in any shared file folder on your server and save the file
you downloaded into it. You can use either a UNC-path, such
as \\servername\sharename, or a mapped drive, such as Y:.
The set up is done from a client machine, not directly on the server, so
from a client go into the folder where you put the PFHelpDeskSetup.exe and click
the file to start the installation.
Please download the
manual in Word format for more detailed instructions
on installation of PF HelpDesk and for information
of features, usage and settings. Refer also to the
video
demonstrations online. NOTE that the video demonstrations are not quite updated for version
10 yet.
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 Store and share information in
KBase for Outlook
– free if you buy PF HelpDesk.
Save PF HelpDesk tickets to
KBase articles
with just a click.
Use the kalmstrom.com knowledge
base
KBase for Outlook in combination with PF HelpDesk!
KBase is a free product if you buy PF
HelpDesk, and it is very easy
to download and install. Set the path to KBase under
the Other Settings tab in the PF HelpDesk Settings,
and PF HelpDesk will feel KBase and register it
automatically.
Refer also to the
PF HelpDesk manual.
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Download
a .zip-file |
If you have problems downloading an .exe-file you can
try this alternative, which downloads a .zip-file. When
you extract the .zip-file you will get the .exe-file from
the download above.
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