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FAQ – KBase


Category KBase

Type Usage

Problem Folder HelpDesk: I have installed Folder HelpDesk and KBase and checked the box for KBase under the Other Settings tab in Folder HelpDesk, but when I click the "KBase" button in the ticket the data does not show up in KBase.

Folder HelpDesk: I have installed Folder HelpDesk and KBase and checked the box for KBase under the Other Settings tab in Folder HelpDesk, but when I click the "KBase" button in the ticket the data does not show up in KBase.

You can only save a ticket as a KBase article when the case is finished and the ticket is ready to be closed.

Then, click first on the " KBase " button and after that on the "Close" button.

The ticket is now closed, and in addition to the database the data is also saved in a KBase article.


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