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kalmstrom.com FAQ – HelpDesk OSP


Category HelpDesk OSP

Type Subscription

ProblemSubscription level: We have 8 to 10 technicians in 4 different locations. What type of subscription would you recommend?

Subscription level: We have 8 to 10 technicians in 4 different locations. What type of subscription would you recommend?

HelpDesk OSP  logotype The kalmstrom.com products have three subscription levels, Minimum, Medium and Premium. All three levels will give you, support and free upgrades.

All levels will also give you the right to use HelpDesk OSP for your 10 technicians in 4 locations – and to expand the use also, if it becomes necessary. We always give free use of HelpDesk OSP within the subscribing organization.

As you have only 8-10 users, I suppose Premium will mean a too big investment for you even though it gives many benefits. Therefore we will explain about the Minimum and Medium levels. The difference between the levels is what is included in addition to HelpDesk OSP.

If you are interested in the Premium level please refer to http://www.kalmstrom.com/Community/PremiumMember.htm


Minimum


The Minimum level will give free use of HelpDesk OSP within your organization + support and free upgrades. That way users always have good functioning software that is updated to support the latest technologies.

Medium


The Medium subscription gives the same as the Minimum level (free use of HelpDesk OSP + support and free upgrades), but for a small additional fee you will also have licenses to additional kalmstrom.com Solutions for Outlook and SharePoint. We encourage use of several kalmstrom.com products within our subscriber organizations, so the fee for the Medium level is very advantageous even if you only want to include one of the allowed four additional products.

With a Medium subscription you may choose a maximum of two Gold Solutions and two Silver Solutions, refer to the kalmstrom.com Products page.

Here is a suggestion on kalmstrom.com Solutions that work well in combination with HelpDesk OSP, but feel free to select the products that suit your organization best.

The second Gold Solution

Kanban Task Manager for SharePoint logotypeWith Kanban Task Manager connected to a HelpDesk OSP tasks list, you can visualize the HelpDesk OSP tickets on a kanban board in SharePoint. Drag and drop color coded tickets between phases as work proceeds! Blog post

2 Silver Solutions

SP Archive for SharePoint icon SP Archive lets you archive SharePoint list items – for example old HelpDesk OSP tickets! – in a customized way to a database. As you know, SharePoint lists have a limit, and by archiving the items to a database, you get them stored in a better way than keeping them in SharePoint.

ShareTask for SharePoint iconShareTask gives a user friendly interface when you work with tasks in smart phones and tablets.


Recommendation


We recommend the Medium subscription. It will give you three additional kalmstrom.com Solutions for a fee that is just a little bit higher than the Minimum level. Even if you only want to use one of them, the Medium fee is favorable!


More info


For more information, please refer to the HelpDesk OSP subscription page.

Welcome to contact the Sales department if you have questions about subscription levels. We will do our best to help you judge what is the right alternative for your organization!

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