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kalmstrom.com FAQ – HelpDesk OSP


Category HelpDesk OSP

Type Installation

ProblemOffice 365: In the old days, I would download an application to my PC and install it there, but I don't understand how to add stuff to my Office 365?

Office 365: In the old days, I would download an application to my PC and install it there, but I don't understand how to add stuff to my Office 365?

You cannot install HelpDesk OSP directly in the Office 365 Outlook. Instead you have to install it in your desktop Outlook and use an Office 365 profile.

Please follow these steps:

  • Install and configure HelpDesk OSP in your desktop Outlook as described in the HelpDesk OSP manual and demonstrations.
  • If you already have an Office 365 mailbox in your desktop Outlook, HelpDesk OSP will now work there also.


If you don't have the Office 365 mailbox in your local Outlook, please refer to the kalmstrom.com Tips article on how to add an Exchange Online mailbox to Outlook.