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kalmstrom.com FAQ – HelpDesk OSP


Category HelpDesk OSP

Type Features

Problem Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?

Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?

Q.
I would like to run Outlook on a user account on a server and then disconnect the session or preferably not even have the user logged in and run HelpDesk OSP as a service.

A.
It is much more complicated to build and support a 100% server-based solution so we have selected to go with an Outlook-based solution.

What I would recommend if you want it to be non-touch, is to simply set it up in a virtual machine, with Outlook running on that virtual machine, and then manage the virtual machine on the server.