Category HelpDesk OSP
Problem Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?
Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?Q.
I would like to run Outlook on a user account on a server and then disconnect the session or preferably not even have the user logged in and run HelpDesk OSP as a service.
It is much more complicated to build and support a 100% server-based solution so we have selected to go with an Outlook-based solution.
What I would recommend if you want it to be non-touch, is to simply set it up in a virtual machine, with Outlook running on that virtual machine, and then manage the virtual machine on the server.