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kalmstrom.com FAQ – HelpDesk OSP


Category HelpDesk OSP

Type Errors

Problem Format: I get CSS info in the ticket

Format: I get CSS info in the ticket

This problem may occur if you have the e-mail settings for HTML or rich text
but the SharePoint Settings for plain text.

E-mail format setting:



The ticket in SharePoint:




Solution :

Open your SharePoint site. Make sure you have administrative right before performing these steps:

  1. Click on the list which you have configured to work with Helpdesk OSP.
  2. Open the LIST tab and click on List Settings.
  3. Click on the column which is showing HTML text. In the example above it is "Description".


  4. In the Additional column settings, the type of text to be allowed should be Enhanced rich text.
  5. If you want to apply the change to existing tickets, check the radio button Append changes to Existing text.

  6. Click OK, and the issue should be fixed. If not, please contact support@kalmstrom.com.