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kalmstrom.com FAQ – Folder HelpDesk


Type Subscription

ProblemSubscription level: We have 8 to 10 technicians. What type of subscription would you recommend?

Subscription level: We have 8 to 10 technicians. What type of subscription would you recommend?

HelpDesk OSP logotypeThe kalmstrom.com products have three subscription levels, Minimum, Medium and Premium. All three levels will give you, support and free upgrades.

All levels will also give you the right to use Folder HelpDesk for your 10 technicians – and to expand the use, if it becomes necessary. We always give free use of Folder HelpDesk within the subscribing organization.

As you have only 8-10 users, I suppose Premium will mean a too big investment for you even though it gives many benefits. Therefore we will explain about the Minimum and Medium levels. The difference between the levels is what is included in addition to Folder HelpDesk.

If you are interested in the Premium level please refer to http://www.kalmstrom.com/Community/PremiumMember.htm


Minimum


The Minimum level will give free use of Folder HelpDesk within your organization + support and free upgrades. That way users always have good functioning software that is updated to support the latest technologies.


Medium


The Medium level will give you the same as the Minimum level (free use of Folder HelpDesk + support and free upgrades), but for a small additional fee you will also have the right to use additional kalmstrom.com products.

Of these additional products we above all recommend the kalmstrom.com Silver Solution, KBase for Outlook.

KBase for Outlook logotypeBy clicking a button in the Folder HelpDesk ticket before you close a case, you can can easily convert the ticket into a KBase article for sharing in Outlook or on a website or intranet.

Included in the Medium subscription is also one more Gold Solution and one more Silver Solution at your choice, refer to the kalmstrom.com Products page.


Recommendation


We recommend the Medium subscription. It will give you three additional kalmstrom.com Solutions for a fee that is just a little bit higher than the Minimum level. Even if you only want to use one of them, the Medium fee is favorable!


More info


For more information, please refer to the Folder HelpDesk subscription page.

Welcome to contact the Sales department if you have questions about subscription levels. We will do our best to help you judge what is the right alternative for your organization!

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