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kalmstrom.com FAQ – Folder HelpDesk


Category Folder HelpDesk

Type Customization

Problem Ticket custom fields: The values entered in the custom fields are not saved.

Ticket custom fields: The values entered in the custom fields are not saved.

When modifying the Folder HelpDesk ticket HTML form, never delete a default tag or rename its ID. Add a new tag instead.

When you add a new control or tag, the ID should not be same as an existing tag or control ID. If it is, the text users write in that field will not be saved.

There are many IDs you cannot use, but if you notice that data from your custom field is not saved, try with another ID for it.

These are the default Folder HelpDesk ticket form IDs
Subject
Ticket ID
Created at
Caller name
Caller email
Caller phone
Caller category
DatagCaller
Date due
imgCal
Created by
Ticket Status
Problem Type
Responsible
emailresponsible

These IDs are used for labels
lblSubject
lblID
lblTime
lblCaller
lblName
lblEmail
lblPhone
lblCategory
lblDue
lblCreatedby
lblStatus
lblProblemtype
lblResponsible


There are also Outlook reserved captions to consider. Do not use a custom property name that is a name for an Outlook item field (e.g. Subject, Company, Conversation, Message, Modified etc.). Most of these names are included in the list below, even if it is not quite complete.

Frequently-used fields
Attachment, Categories, Contacts, Conversation, Created, Do Not AutoArchive, Due Date, Flag Status, Follow Up Flag, From, Icon, IMAP Status, Importance, Message, Originator Delivery Request, Read, Received, Recipient Name, Reminder, RSS Feed, Sensitivity, Sent, Size, Start Date, Subject, Task Subject, To

Address fields
Bcc, Cc, Have Replies Sent To, To,

Date/Time fields
Defer Until, Expires, Flag Completed Date, Modified

Document fields
Abstract, Author, Bytes, Category, Characters, Check In Time, Checked out to, Comment, Comments, Company, Content Type, Creation Time, Document Posted, Document Printed, Document Routed, Document Saved, Document Subject, Edit Time, Entity Tag, Header Status, Hidden, Hidden Slides, Identifier, Language, Last Author, Last Saved Time, Lines, Lock Discovery, Manager, Multimedia Clips, Notes, Pages, Paragraphs, Presentation Format, Printed, Read Only, Resource Type, Revision Number, Slides, Supported Lock, Template, Title, Unique Identifier, Words

Mail fields
Auto Forwarded, Billing Information, Changed By, Defer Until, E-mail Account, Expires, Flag Completed Date, Have Replies Sent To, Header Status, In Folder, InfoPath Form Type, Message Class, Mileage, Modified, Offline Status, Originator Delievery Request, Outlook Data File, Outlook Internal Version, Outlook Version, Read Receipt Requested, Relevance, Remote Status, Retrival Status, Retrival Time, Send From Sensitivity, Signed By Size on server, Tracking Status, Voting Response

Contact fields
Address Selected, Address Selector, Anniversary, Assisstant's Name, Assisstant's Phone, Birthday, Business Address, Business Address City, Business AddressContry, Business Address

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