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Problem Automatic e-mail conversion: Why are the e-mails taking so long to convert automatically?

Automatic e-mail conversion: Why are the e-mails taking so long to convert automatically? We put some in around 5pm yesterday and they have just now converted.

For the conversion to take place, one of the users must have the Folder HelpDesk Outlook folder open. It may very well be opened in a separate window, so that users can work with other things in Outlook as well.

To open a folder in a new window, right click it and select Open in New window.


Conversion 24/7
If you want conversion all the time, you can install Folder HelpDesk on a server, select the Folder HelpDesk Outlook folder and leave it running.

Also refer to FAQ 11121 and FAQ 9198.

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