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kalmstrom.com FAQ – Folder HelpDesk


Type Upgrade

Problem Permission error: after selecting Outlook folder for the upgrade I get a message about insufficient permission.

Permission error: after selecting Outlook folder for the upgrade I get a message about insufficient permission.

Folder HelpDesk error message
 

There can be two different reasons for this error message:

  • The person who performs the upgrade does not have write permission over the Folder HelpDesk server folder.
  • Other users have Outlook open during the upgrade. Please ask all users to close Outlook before the upgrade. The upgrade process is very quick.
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