Category Folder HelpDesk
Problem Reminder: We would like to have a reminder function that pops up at a specified date and time.
Reminder: We would like to have a reminder function that pops up at a specified date and time.We get this question now and then from users who wish to be reminded about tickets that are close to their due date. However, with the current architecture of Folder HelpDesk such a pop-up is not possible as there is nothing running in the background when no-one is using Folder HelpDesk.
What you can do is to create a view for Date Due, to easily see what tickets will soon expire, refer to the Demonstrations page.