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kalmstrom.com FAQ – Folder HelpDesk


Type Features

Problem Responsible helpdesk staff: Can I assign a default Responsible for each caller?

Responsible helpdesk staff: Can I assign a default Responsible for each caller?

Yes, you can. In the Folder HelpDesk Settings , Callers tab, you can assign a default Responsible for each caller. Select a Responsible for the caller, and that name will be automatically filled out in all tickets from that caller.


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