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kalmstrom.com FAQ – Folder HelpDesk


Category Folder HelpDesk

Type Usage

Problem Open Ticket button: Nothing happens when I click on the "Open Ticket" button in the Outlook toolbar.

Open Ticket button: Nothing happens when I click on the "Open Ticket" button in the Outlook toolbar.

The 'open ticket' button will work if you have selected an e-mail from which a ticket was generated.

Please verify if the selected e-mail has been already converted to a ticket.
If you select an e-mail that has not been converted, this button does nothing.