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kalmstrom.com FAQ – Folder HelpDesk


Category Folder HelpDesk

Type Usage

Problem Ticket ID: there is no ticket ID when I start creating a ticket

Ticket ID: there is no ticket ID when I start creating a ticket

We have redesigned the way the ticket number is generated, so now the ID is generated when you save the ticket, not when you create it. This was done for three purposes:

  • Removes the risk of a freezing effect on the ticket body (where you could not edit the body field)
  • Removes the risk that an empty ticket is saved in the public folder in case if you decide not to save the ticket.
  • Ticket ID:s are not wasted
 
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