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kalmstrom.com FAQ – Folder HelpDesk


Category Folder HelpDesk

Type Permission

Problem Please explain what rights different users should have over the different folders

Please explain what rights different users should have over the different folders.

Support-Staff
In the mail enabled Public Folder ‒ Publishing Editor or above
In the Helpdesk Public Folder ‒ Publishing Editor or above
In the Server Share ‒ write permission (for creating .cub file when using statistics)
On the used MS-SQL DB ‒ database level (db_owner/db_datawriter)

Ticket Owner
In the mail enabled Public Folder ‒ Publishing Author or above
In the Helpdesk Public Folder ‒ Publishing Author or above
In the Server Share ‒ write permission (for creating .cub file when using statistics)
On the used MS-SQL DB ‒ database level (db owner/db_datawriter)