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kalmstrom.com FAQ – Folder HelpDesk


Category Folder HelpDesk

Type Errors

Problem New ticket: I get a copy of the e-mail when I create a ticket from it.

New ticket: I get a copy of the e-mail when I create a ticket from it.

If you get an e-mail in the inbox that you want to convert to a ticket manually, click on the Folder HelpDesk button in the Outlook toolbar. Then the e-mail gets converted as it should.

Do NOT copy and paste or drag the e-mail from the inbox to the Folder HelpDesk folder. It will be converted into a ticket, but Folder HelpDesk will also create en e-mail copy there.