VIP status for Premium subscribers: what does that mean?The kalmstrom.com SharePoint solutions are licensed with a subscription system, and there are two subscription plans. Both include support and upgrades, but the Premium plan also includes many other benefits. One of the extra advantages is the so called VIP status.Support priority The most important part of the VIP status is perhaps the first priority of support cases. We of course try to help all subscribers as soon as possible, but if a Premium Subscriber gets a problem with their kalmstrom.com solution, the team postpones other tasks to assist the Premium Subscriber as soon as possible. The support mailbox is supervised nearly 24/7 even if the office is not officially open, so we can act very quickly if needed. Influence on development  Another
important factor for the Premium Subscribers
is the chance to influence future development.
Our CEO Peter makes the final decision,
as he is the one who can best judge the
paths kalmstrom.com should follow towards
the future, but he does his very best to
include the requests from Premium Subscribers
in his plans. No registration  Each
Premium Subscriber receives a special copy
of the kalmstrom.com Solution including
the Premium organization logotype on the
major forms. We return this confidence by
making the Premium copy register free, so
VIP Subscribers do not have to hassle with
registration keys. Use more than one solution Premium Subscribers may request such a special copy of more kalmstrom.com products. Therefore the Premium Subscription is an option also for smaller organizations who wish to use more than one kalmstrom.com solution. Worth the extra cost? The other plans give good value for money, so we don"t recommend the Premium plan for all. If you have two teams of ten people managing tasks in Kanban Task Manager and if you have no use for a second kalmstrom.com Solution, there is no need for a Premium Subscription. But say that you are a big organization and have hundreds of people booking resources with Calendar Browser - then we do recommend you to consider the Premium alternative. It is there, among big companies and state and municipal authorities, we find most of the kalmstrom.com Premium Subscribers. Closed networks For organizations with a closed networks, the Premium plan is the only option. The Standard plan require a connection to the kalmstrom.com server for registration control, but with the special Premium copy we can avoid that. More info Welcome to contact the Sales department if you have questions about the VIP status and Premium Subscription. We will do our best to help you judge if it is the right alternative for your organization! |