Support is included in all Community memberships. Our
software works in a
complex environment, and making the most of it requires
expert knowledge of
both Outlook, Exchange, Active Directory,
SharePoint
and other technologies. Although most of
our customers know a lot of this, it is
convenient to have someone to ask when
problems occur. If you describe your
situation to us, we can also point out
possibilities that you might not have
considered.
Free upgrades are also included in the Community memberships.
As
our applications are built on top of Microsoft’s,
we often have to adapt our
products to improvements in the
Microsoft products. Our upgrade
processes are always easy to perform, so that
users will have no problems
upgrading their installations and always
work with the latest and best version.
When you buy software – any software –
you become dependent on that product
and its developer. Joining the
kalmstrom.com Community is an insurance
against the trouble switching to another
application will cause you. You will
also help make further development
investments possible.
Peter Kalmstrom
CEO, kalmstrom.com Business Solutions
For information about languages and service
hours, refer to the
Contact page.
TERMS
kalmstrom.com Responsibility
Correction of all
issues that prevent a correct usage of the product
Updates of all products so that they work with the latest Microsoft technologies
Your e-mails answered within 48 hours*
A scheduled IM conference within 36
hours*
A scheduled telephone or Skype
conference within 36 hours*
Remote connection services
*during Western
Europe working days
NOTE:
The support contract is valid for how our products work and in some cases for Microsoft Outlook, so that our users can configure it to work best with our product. However, we do NOT offer free support on other products or on how to develop new solutions.
If possible we will help with that too, but in that case will charge you by the hour.
Member Responsibility
Responsible person:
We request that the Member organization assign a Responsible person
for each of the kalmstrom.com products used. This can be the same person for
several products. When users send error reports to us we will answer with a copy to the
Responsible, so that the Responsible know about any problems and can
assist if needed. It is also to the Responsible we send information about updates
and other news.
Documentation:
We have done our best to document each product with video demonstrations and a
manual. This documentation is
carefully built, and we request that the Responsible studies it and makes an effort to learn the product. During that process we
will of course answer any questions or explain anything that might be unclear.
That way we learn how to make the documentation better!
"You guys are fantastic. Your
attention to customer service matches the excellent
quality of your products."
"Come work for me in my IT dept, I love the support you’re giving."
"I give you five stars for politeness and proficiency,
because I am also in a support position, and it's a
difficult job."
"I consider your support to be MILES ahead of the many
other companies I have dealt with."
"Thank you very much for your ongoing partnership in resolving this issues. I sincerely appreciate your help and service."
"Thank you again for some of the best software support I have experienced in ages."
I give you five stars,
because you have the answers I need when I need them and deliver them professionally and with a smile that comes across in your chat! :)
Support is included in all Community memberships. Our
software works in a
complex environment, and making the most of it requires
expert knowledge of
both Outlook, Exchange, Active Directory,
SharePoint
and other technologies. Although most of
our customers know a lot of this, it is
convenient to have someone to ask when
problems occur. If you describe your
situation to us, we can also point out
possibilities that you might not have
considered.