Take advantage of our expertise
in installing and configuring our
products. In a remote session one of our technicians can
do the work for you. During the three hour session he
will also answer questions and explain what is being
done. (We often split the session in two.) Cost: 225 EUR / 285 USD
Calendar Browser Installation Assistance
We can help with
Configuring Outlook permissions on the public
folder/mailbox where
Calendar Browser is installed
Configuring Exchange permissions appropriately and securely
Importing lists of services from pre-existing databases or Excel lists
Building custom reports in OLAP Reporting Tool based on your data
and your
Calendar Browser settings
Creating .html resource descriptions
HelpDesk
OSP Installation and customization
We can help with
SharePoint Custom fields of any sort
Auto responses from SharePoint when a ticket is
created or changed
Views that show the information in the way you want
Reports in OLAP Reporting Tool with the appropriate statistics
TimeCard
Installation Assistance
We can help with
Setting up TimeCard properties with
appropriate grouping
Configuring other Common Settings
Importing TimeCard properties from other databases or Excel lists
Building custom reports in OLAP Reporting Tool based on your data
and your
TimeCard properties
Setting the appropriate permissions on the network share or the SQL database
Setting up reporting to ASP, with the appropriate permissions on the web
server and client permissions
PF HelpDesk, Installation Assistance
We can help with
Configuring Outlook & Exchange permissions
appropriately and securely
Entering or migrating your problem type lists, callers list and other list
Selecting the options that are most appropriate for your organization
Creating filtered Outlook views that show only the tickets most relevant to
you
Modifying the reports in OLAP Reporting Tool
Setting up the PF HelpDesk Online feature with the appropriate
permissions and customizations
Customizing the .html templates including links, graphics etc
For
PF HelpDesk we also offer Customization
of the Ticket and/or Web Form
‒ 375 EUR / 490 USD
We can help with:
Replace our logo with your own
Configuring PF HelpDesk to save any additional information into the
database so that it is viewable in
OLAP Reporting Tool
Adding additional information fields such as dropdowns, checkboxes, options
or lists
