Take advantage of our expertise
in installing and configuring our products. In a remote
session one of our technicians can do the work for you.
During the three hour session he will also answer questions and explain
what is being done. (We often split the session in two.)
Cost: 225 EUR / 285 USD
 Calendar Browser Installation Assistance
We can help with
- Configuring Outlook permissions on the public folder/mailbox where
Calendar Browser is installed
- Configuring Exchange permissions
appropriately and securely
- Importing lists of services from pre-existing databases or Excel lists
- Building custom reports in OLAP Reporting Tool based on your data and your
Calendar Browser settings
- Creating .html resource descriptions
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 HelpDesk OSP Installation and customization
We
can help with
- SharePoint Custom fields of any sort
- Auto responses from SharePoint when a ticket is
created or changed
- Views that show the information in the way you want
- Reports in OLAP Reporting Tool with the appropriate statistics
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 TimeCard Installation Assistance
We can help with
- Setting up TimeCard properties with appropriate grouping
- Configuring other Common Settings
- Importing TimeCard properties from other databases or Excel lists
- Building custom reports in OLAP Reporting Tool based on your data and your
TimeCard properties
- Setting the appropriate permissions on the network share or the SQL database
- Setting up reporting to ASP, with the appropriate permissions on the web server and client permissions
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PF HelpDesk, Installation Assistance
We can help with
- Configuring Outlook & Exchange permissions
appropriately and securely
- Entering or migrating your problem type lists, callers list and other list
- Selecting the options that are most appropriate for your organization
- Creating filtered Outlook views that show only the tickets most relevant to
you
- Modifying the reports in OLAP Reporting Tool
- Setting up the PF HelpDesk Online feature with the appropriate
permissions and customizations
- Customizing the .html templates including links, graphics etc
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For
PF HelpDesk we also offer Customization of the Ticket Form
‒ 375 EUR / 475 USD
We can help with:
- Replace our logo with your own, both in the
ticket form and the web form
- Configuring PF HelpDesk to save any additional information into the
database so that it is viewable in
OLAP Reporting Tool
- Adding additional information fields such as dropdowns, checkboxes, options or
lists
- Hiding any fields you might not be using
- Changing colors, fonts etc.
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