Take advantage of our expertise
in installing and configuring our
products. In a remote session one of our technicians can
do the work for you. During the three hour session he
will also answer questions and explain what is being
done. (We often split the session in two.) Below
are just examples on what we can do. You decide what
assistance you need!
Cost: 225 EUR / 285 USD
Calendar Browser Installation Assistance
We can help with
Configuring Outlook permissions on the public
folder/mailbox where
Calendar Browser is installed
Configuring Exchange permissions appropriately and securely
Importing lists of services from pre-existing databases or Excel lists
Custom Excel reports on your data and your
Calendar Browser settings
Creating .html resource descriptionse
HelpDesk
OSP Installation and customization
We can help with
SharePoint Custom fields of any sort
Auto responses from SharePoint when a ticket is
created or changed
Views that show the information in the way you want
Custom Excel reports
TimeCard
Installation Assistance
We can help with
Setting up TimeCard properties with
appropriate grouping
Configuring other Common Settings
Importing TimeCard properties from other databases or Excel lists
Custom Excel reports based on your data
and your
TimeCard properties
Setting the appropriate permissions on the network share or the SQL database
Setting up reporting to ASP, with the appropriate permissions on the web
server and client permissions
Kanban Task Manager for SharePoint Installation and customization
We can help with
SharePoint Views
Auto notifications from SharePoint when a task is created or changed, or other workflows.
Forms in SharePoint
Folder HelpDesk, Installation Assistance
We can help with
Configuring Outlook & Exchange permissions
appropriately and securely
Entering or migrating your problem type lists, callers list and other list
Selecting the options that are most appropriate for your organization
Creating filtered Outlook views that show only the tickets most relevant to
you
Setting up the Folder HelpDesk Online feature with the appropriate
permissions and customizations
Install and configure KBase
Customizing the .html templates including links, graphics etc
Custom Excel reports
For
Folder HelpDesk we also offer Customization
of the Ticket and/or Web Form
‒ 375 EUR / 490 USD
We can help with:
Replace our logo with your own
Adding additional information fields such as dropdowns, checkboxes, options
or lists
