Take advantage of our expertise
in installing and configuring our products. In a remote
session one of our technicians can do the work for you.
During the three hour session he will also answer questions and explain
what is being done.
Cost: 225 EUR / 285 USD
 Calendar Browser Installation Assistance
We can help with
- Configuring Outlook permissions on the public folder/mailbox where
Calendar Browser is installed
- Configuring Exchange permissions
appropriately and securely
- Importing lists of services from pre-existing databases or Excel lists
- Building custom reports in OLAP Reporting Tool based on your data and your
Calendar Browser settings
- Creating .html resource descriptions
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 HelpDesk OSP Installation and customization
We
can help with
- SharePoint Custom fields of any sort
- Auto responses from SharePoint when a ticket is
created or changed
- Views that show the information in the way you want
- Reports in OLAP Reporting Tool with the appropriate statistics
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 TimeCard Installation Assistance
We can help with
- Setting up TimeCard properties with appropriate grouping
- Configuring other Common Settings
- Importing TimeCard properties from other databases or Excel lists
- Building custom reports in OLAP Reporting Tool based on your data and your
TimeCard properties
- Setting the appropriate permissions on the network share or the SQL database
- Setting up reporting to ASP, with the appropriate permissions on the web server and client permissions
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PF HelpDesk, Installation Assistance
We can help with
- Configuring Outlook & Exchange permissions
appropriately and securely
- Entering or migrating your problem type lists, callers list and other list
- Selecting the options that are most appropriate for your organization
- Creating filtered Outlook views that show only the tickets most relevant to
you
- Modifying the reports in OLAP Reporting Tool
- Setting up the PF HelpDesk Online feature with the appropriate
permissions and customizations
- Customizing the .html templates including links, graphics etc
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For
PF HelpDesk we also offer Customization of the Ticket Form
‒ 375 EUR / 475 USD
We can help with:
- Replace our logo with your own, both in the
ticket form and the web form
- Configuring PF HelpDesk to save any additional information into the
database so that it is viewable in
OLAP Reporting Tool
- Adding additional information fields such as dropdowns, checkboxes, options or
lists
- Hiding any fields you might not be using
- Changing colors, fonts etc.
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